*1. Terms & Conditions*

### 1.1 Introduction

Welcome to Infinity Dsign (hereafter referred to as “we”, “us”, “our”, “Infinity Dsign”). These Terms & Conditions govern your use of our website, and provision of our services (such as website development, Android app development, SEO, etc.). By engaging our services, you (the “Client” or “you”) agree to be bound by these Terms & Conditions.

### 1.2 Definitions

* **Services**: The services we provide, including but not limited to web development, Android app development, SEO, digital marketing, maintenance, etc.
* **Deliverables**: The output of our Services (e.g. website files, source code, app binaries, content, reports).
* **Milestone / Phase**: A defined stage in the project with specific deliverables or targets.
* **Client Materials**: Content, data, graphics, logos, text, images, etc., provided by you for use in the project.

### 1.3 Scope of Services

1. We shall provide the Services as per the specifications set out in a written proposal, agreement, or work order (the “Project Proposal / Agreement”).
2. Any change requests (scope change) must be documented, may incur additional cost, and may change deadlines.
3. We are not responsible for third‑party services (e.g. external APIs, hosting providers, domain registrars) unless explicitly included.

### 1.4 Client Responsibilities

1. You shall provide required materials (texts, images, logos, access credentials) in a timely manner.
2. You shall review and approve deliverables within a reasonable time. Delays in approvals may affect delivery timelines.
3. You shall provide feedback or change requests in writing (email, project management tool).

### 1.5 Payment Terms

1. The Project Proposal / Agreement will state total cost, payment milestones, and schedule (e.g. 30% upfront, 40% on mid milestone, 30% on delivery).
2. All payments must be made via the methods agreed (bank transfer, UPI, etc.).
3. Late payments may attract interest or suspension of work until payment is made.
4. Ownership of deliverables may remain with us until full payment is received (until then, you may have a limited license).

### 1.6 Delivery & Timeline

1. We will use reasonable efforts to adhere to the project schedule.
2. We are not liable for delays caused by your failure to provide required information or approvals, or for events beyond our control (force majeure, third‑party delays).
3. If delays occur, we will communicate revised timelines.

### 1.7 Changes & Revisions

1. The agreement will usually include a limited number of revisions (2 rounds of design changes).
2. Further revisions or changes are subject to additional fees.
3. If a change is major (scope change), we’ll provide you with a separate estimate before proceeding.

### 1.8 Intellectual Property & Licensing

1. Upon full payment, we assign to you all intellectual property rights in the deliverables (source code, designs, etc.), except for third‑party libraries, frameworks, tools, or software with their own license terms.
2. We may retain the right to display portfolio samples or case studies of work done for you, unless you specifically request otherwise in writing.
3. You grant us a non‑exclusive, worldwide license to use your name, logo, and project in our marketing materials unless you explicitly deny this.

### 1.9 Warranties & Disclaimers

1. We warrant that our services will be performed with reasonable skill and care, in line with industry standards.
2. We do **not** warrant that the deliverables will be entirely error-free, or that they will achieve specific ranking results, or be uninterrupted.
3. We are not liable for damages arising from misuse, third‑party interference, or your negligence.
4. Our total liability (whether in contract, tort, or otherwise) is limited to the total amount you paid us for the specific Services giving rise to the claim.

### 1.10 Confidentiality

1. Both parties shall keep the other party’s confidential information secret (business information, technical details, non‑public materials).
2. This obligation continues for a period ( 2 or 5 years) after termination.

### 1.11 Termination

1. Either party may terminate the agreement by giving written notice under certain circumstances (material breach, insolvency, etc.).
2. On termination, you must pay for work done up to the termination date, and we will deliver deliverables produced to date (depending on payment and rights).
3. Termination does not relieve you of your obligations (e.g. payment for completed work, confidentiality, IP rights, etc.).

### 1.12 Force Majeure

Neither party shall be liable for failure to perform its obligations under these Terms if prevented by cause beyond reasonable control (e.g. natural disaster, act of government, war, pandemic, outages).

### 1.13 Governing Law & Dispute Resolution

1. These Terms shall be governed by the laws of India

### 1.14 Severability

If any provision is held invalid or unenforceable, the remainder remain in full effect.

### 1.15 Entire Agreement

These Terms (together with the Project Proposal / Agreement, any schedules or addenda) constitute the entire agreement between you and us, superseding prior agreements or communications.

### 1.16 Amendments

We may revise these Terms from time to time; the updated terms will apply from the date of posting. We may notify you of changes (email, website update).

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## 2. Privacy Policy

This Privacy Policy explains how **Infinity Dsign** collects, uses, discloses, and protects personal information of users, clients, visitors, and leads (“you”, “your”).

### 2.1 Information We Collect

We may collect the following types of information:

**a) Information you provide directly**

* Name, address, email, phone number, billing & contact information
* Company name, job title, role, business website
* Project requirements, specifications, reports
* Content, files, images, logos you upload

**b) Automatically collected information**

* IP address, device type, browser, operating system
* Pages visited, time stamps, referrers, usage data, session logs
* Cookies, analytics, tracking (Google Analytics, etc.)

**c) Third‑party sources**

* From publicly available sources
* From marketing platforms or partners

### 2.2 Use of Information

We use your information for:

* Providing and managing the services and deliverables
* Communication: responding to inquiries, sending updates, project coordination
* Billing, invoicing, payment processing
* Marketing, promotions, newsletters (with consent)
* Analytics, improving our website, understanding trends
* Legal compliance, fraud prevention, security

### 2.3 Legal Basis for Processing

(If you have European / cross‑border clients)

* Consent: where we have your permission
* Contract: to perform services under our agreement
* Legitimate interest: for our business operations (provided your rights are not overridden)
* Legal obligation: to comply with law

### 2.4 Cookies & Tracking

We use cookies and similar tracking technologies to collect usage data. You may disable cookies via your browser, but some features may not work fully.

### 2.5 Data Sharing & Disclosure

We may share your data with:

* Our employees, contractors, service providers (hosting, analytics, payment) under confidentiality
* Legal or regulatory authorities when required by law or court order
* Acquirers or successors in case of business sale or merger

We do **not** sell, rent or lease your personal data to third parties for marketing without your consent.

### 2.6 Data Storage & Security

* We use reasonable technical, administrative and physical safeguards to protect your information (encryption, secure access, firewalls).
* However, no system is 100% secure; we cannot guarantee absolute security.
* We retain data as long as needed to provide services, fulfill legal obligations, resolve disputes, or enforce agreements.

### 2.7 International Data Transfer

If we transfer your data across borders (servers in other countries), we will ensure appropriate safeguards (standard contractual clauses, etc.) to protect privacy.

### 2.8 Your Rights

Depending on your jurisdiction, you may have rights such as:

* Access your personal data
* Correct or update inaccurate data
* Request deletion or restriction
* Object to processing or withdraw consent
* Data portability
* Lodge a complaint with a supervisory authority

To exercise rights, contact us at **[sameer@infinitydsign.com]**.

### 2.9 Children

Our services are not directed at children under the age of 13 (or as per local law). We do not knowingly collect data from minors.

### 2.10 Changes to Privacy Policy

We may update this policy occasionally. We’ll post updated version on our website and notify you as needed. Your continued use constitutes acceptance.

### 2.11 Contact Information

If you have questions or concerns about this Privacy Policy, contact us at:
Infinity Dsign
sameer@infinitydsign.com
7559468033

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## 3. *Refund / Cancellation Policy*

Because we are a service‑based business (custom development, project work), refunds are handled carefully. Below is a sample refund policy you can adapt.

### 3.1 Applicability

This Refund Policy applies to payments made for our Services (web dev, app dev, SEO, etc.). It does **not** cover third‑party costs (domain fees, hosting, third‑party plugins) which may be non‑refundable.

### 3.2 Upfront / Deposit Payments

* We generally require an upfront deposit (e.g. 20–50%) before work begins.
* The deposit is non-refundable once work has commenced (i.e., once requirements gathering, design or development has begun).
* If the client cancels before work begins (and we have not done any work), we may refund the deposit minus administrative costs.

### 3.3 Cancellation Mid‑Project

* If you cancel the project mid‑way, you must pay for work done up to cancellation, based on the percentage of completion or agreed milestones.
* We will deliver any completed deliverables for which we’ve been paid.
* Any unbilled work will be cancelled and we will not refund for services already rendered.

### 3.4 No Refunds Acceptance

* After full delivery and client acceptance (or passing of acceptance period without objection), no refunds will be issued.
* If you claim defects or issues, we may fix them under warranty (if within warranty period) but not refund.

### 3.5 SEO / Performance Guarantee Exceptions

* For SEO or ranking services, we do **not** guarantee specific positions or outcomes.
* Refunds are not given based on failure to achieve rankings as rankings depend on many external factors.
* If we fail to deliver work promised (e.g. campaigns, audits, content, reports) under your agreement, you may claim remedy or partial refund as per the contract.

### 3.6 Disputes & Refund Claims

* All refund requests must be made in writing citing reasons, within a specified time 4-5 days.
* We will review the request and respond within a fixed period ( 7 business days).
* Disputes unresolved can be escalated as per the Dispute Resolution clause in Terms & Conditions.
* Once the refund is approved , amount will be credited back to the original payment method within 5-7 working days.
Managed by – INFINITY DSIGN

CHAMERA LAXMANA DINESH